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How do I halt a workflow?

A workflow will halt one of 3 ways:

  1. If the household texts back
  2. If you log a phone call as answered or inbound
  3. You manually click the 'Halt workflow' button

To manually halt the workflow you can do this one of two ways:

  1. On the call page
    1. Click the arrow to the left of their name
    2. Click the workflow tab that appears on the right
    3. Click the Halt workflow Button
  2. On the details page
    1. Click into the details page of the household
    2. Click the workflow tab on the right
    3. Click the Halt workflow Button

 

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