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How do I halt a workflow?

A workflow can be halted one of 3 ways:

  1. If the household texts back
  2. If you log a phone call as answered or inbound
  3. You manually click the 'Halt workflow' button

Within each Workflow, you have the option to choose whether you want the Workflow to automatically halt if someone responds via text message, you log a phone call as answered, or if you log a phone call as inbound.
Screenshot 2025-08-29 at 11.57.27 AM.png

To manually halt the workflow you can do this one of two ways:

  1. On the call view page
    1. Click the arrow to the left of their name
    2. Click the Workflow tab that appears on the right
    3. Click the Halt workflow button
      Screenshot 2025-08-29 at 12.00.01 PM.png
  2. On the details page
    1. Click into the details page of the household
    2. Click the Workflow tab on the right
    3. Click the Halt Workflow button
      Screenshot 2025-08-29 at 12.01.03 PM.png

 

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