Agency MVP Leads Information

Dashboard

You can access your MVP Leads Dashboard by clicking your name at the top right in MVP and choosing MVP Leads Dashboard. Here you will find important information regarding your MVP Exclusive Leads. 

Finding Your Leads
At the top left of you dashboard, you will see the option to choose Auto, Home, or Life. Here you can choose the category to view the leads you have purchased. 

*No matter what sales stage (Lead, Prospect, or Customer) your household is in, you can ALWAYS find them as a purchased lead on your Leads Dashboard.

Filters
You can filter your Leads Dashboard by choose specific dats you would like to view for which you received leads. You can also filter by the order in which you received the lead.

How do I pause my leads?

- If you need to pause leads, please use button in the dashboard to “Request Pause". You can pause for up to 2 weeks at a time. If you need more time, please email leads@agencymvp.com.

How do I return a lead?

- You can return up to 20% if bad phone or already with your carrier

• • To return a lead, go to your MVP Leads Dashboard, click the three dots all the way to the right of the lead you are wanting to return, then click Request Refund.
  • Select your reason for return and a short comment with the return details.
    • Acceptable reasons for returns include: bad phone numbers, currently with your carrier, fake information

Lead Delivery Notifications 
If you would like multiple staff members to receive and email when you receive an MVP lead, you can add their emails, separated by commas. 
By default, the agency owner will receive all of the email notifications. 

*Note: If you add emails to this box, it only only send the notification emails to the emails listed. If the agency owner wants to still receive the lead notification email, make sure their name is entered in this box.

Please reach out to leads@agencymvp.com with any questions.